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Terms of Service

Last updated: January 28, 2025
Version: 1.0

Terms of Service

Last updated: January 29, 2026 Version: 1.0

1. Acceptance of Terms

By accessing or using Cyclora services (the “Platform”), including our mobile application and website, you accept these Terms of Service (“Terms”). If you do not agree with these Terms, do not use our services.

These Terms are governed by the following Colombian and international regulations:

  • Law 1480 of 2011 — Consumer Protection Statute
  • Law 2439 of 2024 — Amendments to the Consumer Protection Statute for e-commerce
  • Law 527 of 1999 — Electronic commerce and validity of electronic documents
  • Law 1581 of 2012 — Personal data protection
  • Law 2300 of 2023 — Consumer contact regulation
  • Decree 1074 of 2015 — Single regulatory decree for commerce

Provider Information (Art. 50, Law 1480)

In compliance with Article 50 of Law 1480 of 2011 and Law 633 of 2000:

2. Service Description

Cyclora is a comprehensive bicycle management platform that offers:

  • Vehicle management: Registration and administration of bicycles
  • Digital property cards: Verification documents with QR code
  • Maintenance control: Service history and scheduling
  • Inventory and component management: Administration of spare parts and installable bicycle components
  • Store management: Tools for bicycle shops
  • Electronic invoicing: Tools for configuration and issuance of electronic invoices (see Section 23.3)

3. Registration and User Account

3.1 Requirements

To use our services you must:

  • Be at least 18 years old
  • Provide truthful and up-to-date information
  • Maintain the confidentiality of your credentials
  • Notify us immediately of any unauthorized use

3.2 Account Responsibility

You are responsible for all activities performed under your account. Cyclora will not be liable for losses resulting from unauthorized use of your account.

3.3 Verification

We reserve the right to verify user identity and the accuracy of information provided.

4. Acceptable Use

4.1 User Commitments

You agree to:

  • Use the platform only for lawful purposes
  • Not interfere with service operation
  • Not attempt to access restricted areas of the system
  • Not upload illegal, offensive content or content that infringes third-party rights
  • Provide accurate information about your bicycles

4.2 Prohibitions

The following are prohibited:

  • Using the platform for fraudulent activities
  • Publishing false information about bicycles or components
  • Impersonating other persons
  • Using bots, scrapers, or other automated tools without authorization
  • Reselling or redistributing our services without permission

5. User Content

5.1 Ownership

You retain ownership of all content you upload to the platform (photos, documents, etc.).

5.2 License

By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display such content for the purpose of providing services.

5.3 Responsibility

You are responsible for ensuring you have the right to upload content and that it does not infringe third-party rights.

6. Digital Property Cards

6.1 Nature of the Document

Digital property cards issued by Cyclora are reference documents that facilitate bicycle identification. They do not constitute legal property titles.

6.2 Information Accuracy

The user is responsible for the accuracy of information registered on property cards.

6.3 Verification

The QR code allows verification of document authenticity on our platform, but does not guarantee the legal origin of the bicycle.

7. Payments and Billing

7.1 Subscription Plans

We offer different subscription plans with specific features and limits as detailed on our pricing page.

7.2 Payment Method

Payments are processed through MercadoPago. By providing payment information, you warrant that you are authorized to use that payment method.

7.3 Automatic Renewal

Subscriptions automatically renew at the end of each period. You can cancel at any time before renewal.

7.4 Refunds

Refunds are processed according to our refund policy and applicable legislation.

7.5 Price Changes

We reserve the right to modify prices with 30 days advance notice.

8. Intellectual Property

8.1 Cyclora’s Rights

The platform, including its design, code, logos, trademarks, and original content, are owned by Cyclora and protected by intellectual property laws.

8.2 Limited Use

You may not copy, modify, distribute, or create derivative works from our content without written authorization.

8.3 Feedback

Any suggestions or feedback you provide may be used by Cyclora without obligation of compensation.

9. Privacy

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

10. Limitation of Liability

10.1 Service Availability

We strive to maintain 24/7 service availability, but do not guarantee uninterrupted availability. We may perform scheduled maintenance or experience unforeseen interruptions.

10.2 Disclaimer of Warranties

The service is provided “as is” and “as available.” We do not warrant that:

  • The service will be uninterrupted or error-free
  • Results obtained will be accurate or reliable
  • The service will meet your specific expectations

10.3 Liability Limit

To the maximum extent permitted by law, Cyclora shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Damages exceeding the amount paid for the service in the last 12 months

10.4 Exceptions

The above limitations do not apply in cases of willful misconduct or gross negligence.

11. Indemnification

You agree to indemnify and hold harmless Cyclora, its directors, employees, and agents against any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the service
  • Infringement of third-party rights

12. Termination

12.1 By User

You may cancel your account at any time from Settings > Account > Delete account.

12.2 By Cyclora

We may suspend or terminate your access if:

  • You breach these Terms
  • You use the service fraudulently
  • You fail to pay applicable fees
  • Required by court order or law

12.3 Effects of Termination

Upon termination:

  • You will lose access to your account and data (subject to legal retention)
  • Outstanding payment obligations will remain in effect
  • Provisions that by their nature should survive will continue in force

13. Modifications to Terms

We may modify these Terms occasionally. Significant changes will be notified at least 30 days in advance through:

  • Email to your registered address
  • In-app notification
  • Prominent notice on our website

Continued use of the service after changes constitutes acceptance of the new Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cyclora.

14.2 Severability

If any provision is found invalid, the remaining provisions will remain in effect.

14.3 Waiver

Failure to exercise a right does not constitute a waiver thereof.

14.4 Assignment

You may not assign these Terms without our consent. Cyclora may assign its rights and obligations to a successor.

15. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations when such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes)
  • Pandemics or epidemics
  • Armed conflicts, terrorism, or civil unrest
  • Government actions, embargoes, or sanctions
  • Internet or telecommunications infrastructure failures beyond our control
  • Massive cyber attacks (infrastructure-level DDoS)
  • Strikes or labor disputes

The affected party shall notify the other party as soon as reasonably possible and make reasonable efforts to mitigate the effects of the force majeure event.

16. Dispute Resolution

16.1 Direct Negotiation

Any dispute related to these Terms shall first be resolved through direct negotiation between the parties. The party raising the dispute shall send a written notification describing the issue and proposed solution.

16.2 Mediation

If the dispute is not resolved within 30 days of the notification, the parties shall submit to a mediation process before a qualified mediator in Bogotá, Colombia. Mediation costs shall be shared by the parties.

16.3 Arbitration

If mediation does not resolve the dispute within 60 days, either party may submit the dispute to binding arbitration administered by the Center for Arbitration and Conciliation of the Bogotá Chamber of Commerce, in accordance with its current rules.

16.4 Courts

Notwithstanding the above, either party may resort to competent courts to request precautionary or emergency measures.

17. Refund Policy

17.1 Monthly Subscriptions

  • You may cancel at any time. Your access will continue until the end of the current billing period
  • No partial refunds are made for months not fully used
  • Full refund within the first 7 days if you have not used premium features

17.2 Annual Subscriptions

  • Pro-rata refund during the first 30 days, deducting months used
  • After 30 days, no refunds are made except for serious service defects

17.3 Digital Services

  • Digital services contracted through Cyclora are subject to the refund conditions of the corresponding plan
  • No refunds are made for electronic invoicing configuration services or other integrations already executed

17.4 Procedure

To request a refund:

  1. Send your request to [email protected] within the applicable timeframe
  2. Include your reason and account details
  3. You will receive a response within a maximum of 10 business days
  4. Approved refunds will be processed to the original payment method within 5-10 business days

18. Content Moderation

18.1 Moderation Criteria

Cyclora moderates user-published content to ensure compliance with these Terms and applicable legislation. We may moderate:

  • Vehicle and component information
  • Property card information
  • Inventory data and maintenance records

18.2 Moderation Process

  • Automated moderation: Automatic filters to detect clearly prohibited content
  • Manual review: Content reported by users or flagged by the system
  • Appeal: Users can appeal moderation decisions by sending a request to [email protected] within 15 days

18.3 Moderation Actions

Depending on the nature of the violation, we may:

  • Request content editing
  • Temporarily hide content until corrected
  • Permanently remove content
  • Apply the consequences described in the Acceptable Use Policy

19. European Union Users

If you reside in the European Union or the European Economic Area:

19.1 Jurisdiction

In accordance with Article 79 of the GDPR, you may bring legal proceedings before the courts of the Member State where you have your habitual residence, without prejudice to any other administrative or non-judicial remedy.

19.2 Consumer Rights

If you are a consumer in the EU, nothing in these Terms affects your rights as a consumer under the mandatory legislation of your country of residence, including:

  • 14-day right of withdrawal for online purchases (Directive 2011/83/EU)
  • Consumer Rights Directive protections
  • Unfair Commercial Practices Directive regulations

19.3 Online Dispute Resolution Platform

The European Commission provides an online dispute resolution platform available at ec.europa.eu/odr.

20. Governing Law and Jurisdiction

20.1 General Rule

These Terms are governed by the laws of the Republic of Colombia. Any dispute shall be resolved according to the mechanism described in Section 16 and, ultimately, before the competent courts of Bogotá, Colombia.

20.2 EU Users

For users residing in the European Union or the EEA, the provisions of Section 19 apply.

21. Colombian Consumer Rights

In accordance with Law 1480 of 2011 (Consumer Protection Statute), Law 2439 of 2024, and other applicable regulations, Colombian consumers have the following rights:

21.1 Right of Withdrawal (Art. 47, Law 1480)

As this is a distance sale through electronic commerce:

  • You have the right to withdraw from the purchase within five (5) business days following delivery of the good or execution of the service contract
  • To exercise withdrawal, send your request to [email protected] indicating your name, account number, and the service contracted
  • The refund will be processed within fifteen (15) calendar days following the request, in accordance with Law 2439 of 2024
  • Withdrawal does not apply when the digital service has already been fully used or downloaded

21.2 Payment Reversal (Art. 51, Law 1480)

When you have been subject to fraud, an unsolicited transaction, or the acquired service does not correspond to what was offered, you may request payment reversal through:

  1. Your financial institution or payment method (MercadoPago)
  2. Directly to Cyclora at [email protected]

The request must be made within five (5) business days following knowledge of the fraud or discrepancy. Cyclora will cooperate with the investigation and provide the required information.

  • Cyclora’s digital services are covered by the legal warranty of proper functioning
  • If you experience defects or failures in the contracted service, you have the right to:
    • Correct provision of the service
    • Refund of the price paid
    • Proportional price reduction
  • For warranty claims, contact [email protected]

21.4 Information and Advertising (Art. 23-33, Law 1480)

  • All information about our services, prices, and conditions will be truthful, sufficient, clear, timely, and verifiable
  • Cyclora’s advertising will be binding and forms an integral part of the contract
  • Prices will be displayed with all taxes included (IVA) and in Colombian pesos (COP)

21.5 Contractual Protection (Art. 37-45, Law 1480)

  • These Terms do not contain abusive clauses as defined in Article 42 of Law 1480
  • Any clause that limits non-waivable consumer rights shall be deemed unwritten
  • General conditions shall prevail over particular conditions only when more favorable to the consumer

21.6 Complaints to the SIC

Without prejudice to the dispute resolution mechanisms provided in Section 16, as a Colombian consumer you may file complaints with:

  • Superintendence of Industry and Commerce (SIC)
  • Web portal: www.sic.gov.co
  • Helpline: 01 8000 910 165
  • Address: Carrera 13 No. 27-00, Bogotá D.C.

The SIC has jurisdiction over consumer protection, unfair competition, and personal data protection matters.

22. Consumer Contact Regulation (Law 2300 of 2023)

In compliance with Law 2300 of 2023 (“Consumer Contact Law”):

22.1 Contact Hours

  • Cyclora will only send commercial and collection communications within legally permitted hours
  • Business days: Monday to Friday, 7:00 AM to 7:00 PM (Colombian time)
  • Saturdays: 8:00 AM to 3:00 PM
  • Sundays and holidays: No commercial or collection contacts will be made

22.2 Frequency and Channels

  • We will not make more than one (1) communication per channel per day for the same matter
  • Channels used may include: email, in-app push notifications, and SMS
  • We will not use personal social media or instant messaging for collections

22.3 Right to Not Be Contacted

  • You may request cessation of commercial communications at any time
  • To stop receiving communications: send an email to [email protected] or use the “Unsubscribe” option in our emails
  • Your request will be processed within five (5) business days

23. Responsibility as Digital Intermediary

23.1 Cyclora’s Responsibility as a Contact Portal

In accordance with Law 1480 of 2011 and SIC interpretations, Cyclora, in its capacity as a contact portal and e-commerce platform:

  • Is responsible for the truthfulness of information it directly publishes about its own services
  • Is not responsible for information registered by users about their vehicles, components, or inventory, but will implement reasonable verification mechanisms
  • Will adopt measures to remove illicit content once it has effective knowledge of its existence

23.2 Duties as an E-Commerce Platform

Pursuant to Article 50 of Law 1480 and Law 2439 of 2024:

  • Clearly and visibly inform transaction conditions
  • Maintain accessible and efficient consumer service mechanisms
  • Keep electronic records of transactions for the legally required period
  • Facilitate exercise of the right of withdrawal and payment reversal
  • Provide tools for electronic invoicing configuration by the user

23.3 Electronic Invoicing

Cyclora provides technological tools for users to configure and manage their own electronic invoicing. It is important to note that:

  • Cyclora acts as a technology platform, not as an invoice issuer on behalf of companies. The responsibility for issuing and validating electronic invoices lies with the user
  • The user is responsible for validating documentation and meeting the legal and tax requirements necessary to operate electronic invoicing, including registration with DIAN
  • Associated costs for electronic invoicing configuration, enablement, and maintenance (such as digital certificates, numbering resolutions, validation software, or other DIAN requirements) are the sole responsibility of the user
  • The user is responsible for verifying that their tax information (NIT/CC, business name, tax regime) is correct and up to date on the platform
  • Cyclora is not responsible for billing errors resulting from incorrect information or inadequate configurations made by the user

24. Contact

For inquiries about these Terms:

For formal complaints under Law 1480 of 2011:

By using Cyclora, you confirm that you have read, understood, and accepted these Terms of Service.